By browsing our site you agree to our use of cookies. You will only see this message once.  Find out more
Przeglądając naszą stronę zgadzasz się na użycie cookies. Zobaczysz tą wiadomość tylko raz.  Dowiedz się więcej

3rd International Conference on Information Technologies in Management

Warsaw, Poland, 26 January 2018

You are here: Conference archive > ICoITiM 2017 > Software Solutions for Knowledge Workers
Wersja polska

Software Solutions for Knowledge Workers

Mariia Rizun


The importance of knowledge management in today's economy is justified in the paper. Knowledge workers and the software tools they apply are chosen as major subjects of the research. The paper contains the author's versions of the definitions of knowledge management and knowledge worker. The correlation of knowledge actions, knowledge worker roles and tasks is analyzed. This paper considers the existing software tools from the point of view of their application by knowledge workers. The most frequently used software tools are distinguished. Conclusions on the research are drawn and further steps of the research are described in the final part of the paper.

Full text


  1. Brooking, A. (1999); Corporate memory: Strategies for knowledge management. London: International Thomson Business Press.
  2. Dalkir, K. Introduction to Knowledge Management. Mitpress.
  3. (access date 30-01-2017).
  4. Davenport, T. H. (2005); Thinking for a Living. How to Get Better Performance and Results from Knowledge Workers. Boston: Harvard Business School Press.
    Performance_and_Results_from_Knowledge_Workers (access date 21-05-2016).
  5. Drucker, P. F. (1995); Managing in a Time of Great Change. New York: Truman Talley Books/Dutton.
  6. Figurska, I. (2015); Knowledge Workers Engagement in Work in Theory and Practice. "Human Resources Management & Ergonomic", 2(9), pp.43-59. (access date 17-06-2016)
  7. Frost, A. (2010); An Educational KM Site. (access date 27-01-2917).
  8. Gotcha. UC Berkeley's School of Information Management & Systems. [Online]: (access date 01-02-2017)
  9. Gurteen, D. (2006); The Gurteen Perspective: Taking Responsibility. "Inside Knowledge Magazine", 10(1). articleid=ae03f1ca-f94b-4bd5-9be9-0cb68079cb6f (access date 20-01-2011).
  10. Hasan, H. M. and Pfaff, C. (2006); e Wiki: a Tool to Support the Activities of the Knowledge Worker. In H. M. Hasan, G. Whymark & J. Findlay (Eds.), Transformational Tools for 21st Century Minds: 21C2006 (pp. 38-48). Sydney: Knowledge Creation Press.
  11. (access date 20-02-2017).
  12. Kaiser, J.M., Conrad, J., Koehler, C., Wanke, W. and Weber, C. (2008); Classification of Tools and Methods for Knowledge Management in Product Development. Design Knowledge and Collaboration, International Design Conference. Pp. 809-816.
  13. (access date 24-02-2017).
  14. Macintosh, A. Knowledge Management. Artificial Intelligence Applications Institute, School of Informatics – The University of Edinburgh. (access date 01-02-2017).
  15. Mikuła, B. (2006); Knowledge Based Organizations (in Polish). Kraków: Publishing House of Economic Academy in Kraków. 255 p. (access date 22-06-2016).
  16. Morawski M. (2003); Problematyka zarządzania pracownikami wiedzy, „Przegląd Organizacji, Vol. 1, pp. 17-20.
  17. Morello, D. and Caldwell, F. (2001); What Are Knowledge Workers? What Makes Them Thick? Gartner Group Research.
  18. (access date 22-06-2016).
  19. OECD Glossary of Statistical Terms.
  20. (access date 01-02-2017)
  21. Oxford Dictionary.
  22. (access date 02-02-2017).
  23. Pyöriä, P. (2005); The concept of knowledge work revisited. "Journal of Knowledge Management", vol. 9, No. 3, pp. 116-127. (access date 16-06-2016).
  24. Reinhardt, W., Schmidt, B., Sloep, P. and Drachsler, H. (2011); Knowledge Worker Roles and Actions – Results of Two Empirical Studies. "Knowledge Process Management", 18(3), pp. 150-174.
  25. Rizun, M. (2017); Maturity Models as the Element of Knowledge Management Development. Materials of the 10th Conference of Young Scientists "Actual Issues Raised by Young Scientists" (in the process of edition).
  26. Rizun, M. (2016); Moodle Platform as a Knowledge Management System: Results of a Questionnaire Research. Economic Studies, Scientific Journal of the University of economics in Katowice, Informatics and Econometrics, 296 (6), pp. 49-63.
  27. Serrat, O. (2008); Managing Knowledge Workers. Knowledge Solutions. Asian Development Bank. (access date 17-06-2016).
  28. Sivasubramanian, S. (2016); Process Model for Knowledge Management. Language Technologies Institute, School of Computer Science, Carnegie Mellon University. [Online] (access 01-11-2016).
  29. Skrzypek, E. (2009); Creativity of Knowledge Workers and Their Impact on Innovativeness of Enterprises (in Polish). (access date 17-06-2016).
  30. Snowden, D. (2009); Defining KM. Cognitive Edge. (access date 28-01-2017).
  31. Staniszkis, W. (2015); Empowering the Knowledge Worker: End-User Software Engineering in Knowledge Management. Springer International Publishing, Switzerland. Hammoudi, S. et al. (Eds.): ICEIS 2015, LNBIP 241, pp. 1–17.
    editor-cm-web-portlet/content/NjIzNQ==.pdf (access date 21-02-2017).
  32. The Business Dictionary.
  33. (access date 29-01-2017).
  34. Wiig, K. Knowledge Management Glossary. Knowledge Research Institute, Inc. (access date 28-01-2017).

Back to list


« prev  |   top  |  



In technical cooperation with:


Page by: A.Jarzęcki | Powered by CMSimple | Login